FAQs

Employers

What types of staff do you supply?

We specialise in providing trained and vetted healthcare professionals, including:

  • Registered Nurses (RGNs, RMNs)
  • Healthcare Assistants (HCAs)
  • Support Workers
  • Social Workers
  • Domiciliary Carers / Home Care Workers
How quickly can you provide staff?

We offer both short notice (emergency) and planned staffing solutions. Depending on your needs and staff availability, we can often provide cover within a few hours.

Are your staff fully vetted and compliant?

Yes. All staff undergo:

  • Enhanced DBS checks
  • Right to work verification
  • Professional reference checks
  • Mandatory healthcare training (e.g. moving and handling, safeguarding)
What training do your workers receive?

All staff are trained to meet or exceed CQC standards. Training includes:

  • Basic Life Support
  • Health and Safety
  • Infection Control
  • Manual Handling
  • Medication Awareness
  • Safeguarding Adults and Children
Do you provide cover for weekends, nights, or bank holidays?

Absolutely. We operate 24/7 to meet your staffing requirements at any time.

Can we request specific staff again?

Yes. If you’re happy with a particular staff member, we will prioritise them for your future shifts whenever possible.

What if a staff member doesn’t turn up?

We have a rapid response system and will immediately work to find a suitable replacement. We maintain close communication to minimize disruption.

How do we book staff?

You can book via phone, email, or through our client portal. We’re flexible and aim to make the process as smooth as possible.

Are there minimum booking hours?

Yes, we typically require a minimum 4-hour shift, but we are open to discussing your specific needs.

What are your rates?

Rates depend on the role, location, shift timing, and notice given. Contact us for a bespoke quote.

How do you ensure quality assurance?

We conduct regular audits, spot checks, and gather feedback from clients to maintain high service standards.

Are you CQC registered?

While recruitment agencies are not required to be CQC-registered unless delivering personal care, we follow all CQC guidelines to ensure compliance and safety.

What Geographical Areas Do We Cover?

We primarily serve Midlands, Hertfordshire, South West England and Greater London. However, we are expanding and can often support clients across the UK.

Can we get a trial period before committing?

Yes, we can arrange trial shifts or short-term contracts so you can assess our staff and service before making longer commitments.

How do we get started?

Simply contact us via [phone/email/website], and a dedicated account manager will walk you through the onboarding process.

Candidates

How do I register with Meridian HealthCare Services?

You can register online via our website or contact our candidate support team for assistance.

Do I need experience to apply?

Yes, we require at least 6 months of recent healthcare experience for most roles.

When do I get paid?

We offer weekly payroll. In some cases, daily pay may be available for urgent roles.

Do you provide training or CPD?

Yes, we provide ongoing training and support to help you stay compliant and confident in your role.

What roles can I apply for?

We recruit for:

  • Registered Nurses (RGNs, RMNs)
  • Healthcare Assistants (HCAs)
  • Support Workers
  • Domiciliary / Home Care Workers
Do you offer full-time, part-time, or flexible shifts?

Yes! We offer:

  • Full-time & part-time roles
  • Flexible shift patterns
  • Days, nights, weekends & bank holidays
Where are your roles based?

Our opportunities span across [insert areas you cover, e.g. “London, Kent, and surrounding counties”], with both facility-based and home care assignments.

What documents do I need to register?

You’ll need:

  • Valid photo ID (passport or driver’s license)
  • Proof of address
  • Right to work in the UK
  • Updated CV
  • Enhanced DBS (we can help you apply)
  • Relevant certificates (training, qualifications)
What training do you provide?

We offer FREE or subsidised mandatory training, including:

  • Manual Handling
  • Basic Life Support
  • Infection Control
  • Safeguarding Adults & Children
  • Medication Awareness
Do I need to pay for anything to register?

Registration is free. You may need to pay for:

  • Your DBS check (if you don’t already have one)
  • Uniforms or ID badge (optional)
How long does it take to get started?

Once we have all your documents and training is complete, most candidates start working within 1–2 weeks.

Will I get ongoing support and supervision?

Yes. Our recruitment team and care coordinators are here to support you every step of the way, including:

  • Supervision
  • Training refreshers
  • Career guidance
How do I get shifts or assignments?

We’ll match you with available shifts based on your preferences and availability. You’ll receive shift offers via phone, email, or text.
You can also call our office directly at any time to check if there are new or urgent shifts available.

Can I grow my career with you?

Absolutely! We support continuous development and encourage staff to upskill through advanced training, NVQs, and specialised care courses.

Do I need my own transport?

Not always. Some roles—especially domiciliary care—may require travel. We’ll match you to roles based on your location and accessibility.

Do you provide PPE and uniform?

Yes. We provide PPE in line with current health guidelines. Uniforms may be supplied or available for purchase.

How do I apply?

Simple! Click the Apply Now button on our website, call us directly, or email your CV to recruitment@meridianhealthcare.uk

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